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Thursday, October 23, 2014

customer relations

Getting caught, called out on social media

A recent story was about a local pizzeria using Facebook to shame customers who’d taken or damaged something, while an Associated Press report told how a Los Angeles restaurant owner tweeted out information about people who’d made reservations and then were no-shows. Editor Don Whitten wonders if social media is headed in yet another direction with it being used to shame or embarrass people into doing the right thing. (April 8, 2013, Page 4)

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